Thu Jan 12 2023

5 tricks to build customer loyalty

Building customer loyalty is essential for any business, but it's especially important for restaurants. Dining out is a social activity, and people want to feel comfortable and welcomed in the establishments they frequent. In this blog post, we'll explore some strategies you can use to build customer loyalty in your restaurant.

Provide excellent service

The most obvious way to build customer loyalty is to provide excellent service. This means being friendly and attentive to your customers' needs, responding quickly to complaints or issues, and going above and beyond to make their dining experience a memorable one. When you are dealing with a busy day you need to make sure your team is supported with the right tools in order to ensure they can consistently provide the same quality service.

Offer special promotions and deals

Special promotions and deals can be a great way to attract new customers and keep your regulars coming back. Consider offering discounts or promotions for repeat customers, loyalty programs, or special offers for large groups or special occasions. Do you currently have a comfortable way of tracking, posting and managing your promotions? With Pick & Pay’s digital menu, you can handle all of this from the touch of a button.

Create a unique and inviting atmosphere

The atmosphere of your restaurant can also play a role in building customer loyalty. Creating a unique and inviting space can help set your restaurant apart from the competition and make customers feel at home. Whether it's a cozy fireplace, a relaxing outdoor patio, or a lively bar, make sure your atmosphere is inviting and makes people want to come back.

Personalize the experience

Personalization is key in building customer loyalty. Recognizing a regular customer by name, remembering their usual order, or offering them a complimentary drink can make a big difference in how they feel about your restaurant. You can also use your customer data to make personalised recommendations, or send out special offers or deals to their preferred contact method. When returning customers scan a Pick & Pay QR code at your business, you are notified of who is placing the order. This helps you know their name and see their order history which can help offer unique promotions.

Show appreciation for feedback

Encourage customer feedback, and take it seriously. Responding to feedback, whether positive or negative, and making improvements based on it can help build trust and loyalty among your customers. Did you know that on average Pick and Pay gets your restaurant 33% more reviews than El Tenedor?

Closing remarks

By implementing these strategies, you can create a loyal customer base for your restaurant. But remember, building customer loyalty is not a one-time event, it requires consistent efforts and being responsive to the changing preferences of your customers over time.

Pick & Pay offers all the digital tools your business needs to succeed. From digital menus, inventory management, customer tracking, promotions and table ordering we have you covered!

The best part is, you only pay for what you want!

If you are looking to further learn about what digital solutions are out there and how they can help you save time while making more money, get in touch with our specialised team for a free consultation.

PICK & PAY APP SL. | B10619526
Carrer de Calabria 149, Entresuelo 1, 08015
Barcelona, Spain